Last updated: March 2024

We respect each individual and customers' right to their own personal privacy. 

The Type Of Personal Information We Collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

How We Get The Personal Information And Why We Have It

The personal information we process is provided to us directly by you for one of the following reasons:

• In order to enrol or book onto our services
• To provide feedback so that we can improve our services
• To help us target support for our funded and or charitable services

We Use The Information That You Have Given Us In Order To

• Monitor and improve the performance of our services
• Conduct internal administration 
• Better understand our audiences for marketing, fundraising and business development
• Evidence the reach, impact and value of our work to donors, funders and partners

From time to time we may share anonymised information with prospective funders and partners. 

Under The UK General Data Protection Regulation (UK GDPR), The Lawful Bases We Rely On For Processing This Information Are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting contact@opengallery.info

(b) We have a contractual obligation.

(c) We have a legal obligation.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How We Store Your Personal Information 

Your information is securely stored. 

We keep any personal information collected for the duration of your engagement with our organisation plus 5 years. We will then dispose of your information by conducting a search across our digital and physical records and deleting and or shredding information.

You are entitled to access your data under the EU 2018 General Data Protection Regulations. You may also report any inaccuracies or ask for your data to be deleted from our databases.

Problem Resolution

We are committed to responding to requests within 10 working days.

How We Collect Information

Our Website collects information from people who use it in a number of ways. 

Forms

When customers or participants make a booking, enquiry, sign up to a mailing list or complete an application or survey within our website information is also collected via linked forms.

Within our building 

We ask all visitors to our building to sign in and out. This is for security and fire safety purposes. 

Over email

We collect personal information when you email our organisation. For example using your data to make a manual enrolment onto our courses or workshops. 

Over the phone 

We may ask for personal information when you email our organisation. For example using your data to reserve your place on an upcoming event. 

Face to face

We may ask for personal information when you visit our organisation or engage with our offers or services. For example cross referencing our registers. 

The purpose of the collection of this information is required to enable Artworks to supply the services we offer.

How We Use Your Information

The personal data collected by Open Gallery will only be used for the purpose of supplying our goods or services, monitoring our work, internal administration and evidencing to our funders and partners. Details given by individuals/customers will be stored securely in protected databases. 

Only users who have voluntarily subscribed to our mailing list will receive newsletters.

The information that is collected will not be used to build customer profiles that are based on users browsing history and activity. In addition Open Gallery will not work with any third party to collect data about our users or share information with third parties.

Our website does contain links to external websites. Open Gallery would encourage all users who click on these links to read the respective privacy policies of those organisations as these may be different to that of our own. 

Your Right To Access The Information We Hold On You

You have the right to request:

• information about how your personal data is processed
• a copy of that personal data
• that anything inaccurate in your personal data is corrected immediately

You can also:

• raise an objection about how your personal data is processed
• request that your personal data is erased if there is no longer a justification for it
• ask that the processing of your personal data is restricted in certain circumstances

Contact Us Or Make A Complaint

You may contact contact@opengallery.info if

• have a question about anything in this privacy notice
• think that your personal data has been misused or mishandled

Changes To This Policy

We may change this privacy policy. In that case, the ‘last updated’ date at the top of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, we will take reasonable steps to let you know.

 

 

Open Gallery is a Not for Profit Community Interest Company

Company number: 15516309